Delivery to a Different Address
We will only deliver to the registered card holders address or a registered business address such as your work address. We do not deliver to private addresses that differ from the card holders address.
Speed of delivery
We use Royal Mail and Express Courier Next Day delivery services. It is one of our critical aims to deliver your goods as quickly as possible. We try to ship stock items within 1 day – 95% of orders are despatched within this time. However during busy periods please allow between 2-5 working days.
Please choose a delivery address where someone will be available to accept the package, and that the delivery address given contains all the relevant information needed to deliver the package – failure to provide the full delivery address may incur a delay or further charges.
Once your order has been despatched please allow up to 2-5 working days for delivery before querying the order after dispatch. As we offer free delivery on all UK orders if the package has to be redirected to another address by request of the customer after despatch an additional delivery charge of a minimum of £4.65 will be charged, as an extra delivery will be charged by the courier. If the package is returned to us after non-collection by the customer from the depot the delivery charge will not be refunded. If you request re-delivery after return of the package a delivery charge will be made. If you have any queries regarding shipping please contact us on firstname.lastname@example.org
We will do all we can to provide the products ordered in time for the festive period within the specified dates, but can never make any guarantees as we rely on 3rd party couriers and Royal mail to deliver. A very small amount from the 1000’s of packages sent do sometimes get delayed due to weather, get damaged or go missing – we will refund these items in full, but will not offer compensation in these cases.
International / European Orders
We are happy to ship all orders EU wide, and some products worldwide. Just add the product(s) to the cart, and view your basket – this will allow you to select the relevant country, and will give you the shipping charges. If you decide not to go ahead with the order simply remove the product(s) from the basket. Delivery times are dependant on many factors but we work hard to get your order delivered as quickly as possible. Delivery in Europe will usually take between 3 to 10 days. The price of delivery outside of the UK is dependent on the weight & value of the order so if you add the items required to your shopping cart, view the shopping basket and this will show the shipping charges.